Widerrufsrecht

Return and Refund Policy

Thank you for shopping with us! We take pride in creating custom-made items tailored just for you. Because of the personalized nature of our products, all sales are final. Please read our policy carefully before making a purchase.

🚫 No Returns or Exchanges

All items in our store are made to order, which means we do not accept returns, refunds, or exchanges unless your item arrives damaged during transit. We kindly ask that you review your order details carefully before completing your purchase.

📦 Damages and Issues

If your item arrives damaged, we are happy to offer a refund or replacement under the following conditions:

  • You contact us at info@dj3dshop.com within 3 days of delivery.

  • You provide clear photos of the damaged item and packaging.

  • The damage must be clearly due to transit, not due to use, mishandling, or personal wear.

  • Include your order number and a brief description of the issue.

Items sent back to us without prior approval will not be accepted. We reserve the right to deny any refund or replacement request that does not meet the above criteria.

📬 Contact Us

To report a damaged item or for any questions, email us at info@dj3dshop.com with the subject line:
“Damaged Order – [Your Order Number]”
We’ll review your claim and respond as quickly as possible.

❌ Exceptions / Non-Returnable Items

We do not accept returns for:

  • Custom products (which includes everything we sell)

  • Sale items or gift cards

  • Items worn, used, or not in original condition

  • Unauthorized returns sent without prior communication

🇪🇺 European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, this does not apply to custom-made or personalized items, which are excluded under EU law.

💳 Refunds (For Approved Cases Only)

If your refund is approved (e.g., due to damage), we’ll notify you and process the refund to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@dj3dshop.com.