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SHIPPING POLICY

Last updated: April 15, 2025

This Shipping Policy outlines the shipping procedures and expectations for orders placed with DJ3D Shop ("we", "us", or "our"). By placing an order through our store, you agree to the terms outlined in this Shipping Policy.

1. PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high volume periods (e.g. holidays, sales events), processing times may be extended. We appreciate your patience and understanding.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout based on your location and chosen shipping method.

Estimated delivery times:

  • Germany: 2–5 business days

  • Europe (EU): 4–10 business days

  • International: 7–21 business days

Note: Delivery times are estimates and not guaranteed. External factors like customs delays, holidays, or carrier issues may affect actual delivery times.

3. SHIPPING PROVIDERS

We use trusted carriers including DHL, Deutsche Post, UPS, and other regional or international couriers depending on your location and the selected shipping option.

4. ORDER TRACKING

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor the delivery status of your package.

If you did not receive tracking information within the expected time frame, please contact us at info@dj3dshop.com.

5. SHIPPING RESTRICTIONS

Currently, we ship to most countries worldwide. However, some items may be subject to shipping restrictions based on your location, local customs laws, or our courier policies.

If we are unable to ship to your country, we will notify you and issue a full refund.

6. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties and taxes imposed by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

We are not responsible for delays due to customs.

7. LOST OR DAMAGED ORDERS

DJ3D Shop is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim.

If you believe your order is lost or significantly delayed, please contact us at dj3dshop@gmail.com and we will do our best to assist you.

8. ADDRESS ACCURACY

Please ensure all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately after placing your order. Once the order has shipped, we cannot make changes to the address.

9. CONTACT US

If you have any questions regarding shipping, please contact us at:

DJ3D Shop
✉️ Email: info@dj3dshop.com